The management of information is as much about process and culture as it is about tools and technology. Providing your organistation with office applications, a chat service, a wiki, a website, will not solve the information management problem, nor will it close the knowledge management circle.
In many organisations, content is where information goes to die. But information is an artefact of knowledge, a dynamic asset which, like any asset, needs tending and careful management. Content should reflect the living state of both system and project information, but this is impossible to achieve if there is too much of it, and if it is badly managed.
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