— product —

In most organisations, there are usually as many sources of technical information as there are targets for the information. Analysts, application developers, support staff, management, business and end users are all producers and consumers of information.

Good information design and management enables the efficient flow of information from those that have it to those that need it. The final deliverable may take the form of (for example):

a user guide
an faq
an API Reference

Structuring this information transforms it into a tangible asset that it can be monitored, managed and re-used.

Our service provides end-to-end information design, development and delivery.

— technology —

prolibris specialise in the design and development of single-source XML documentation based on the emerging Darwin Information Typing Architecture (DITA) standard.

Single-sourcing allows you to write content once and deliver to multiple output channels such as web-based help (xhtml), HTML Help (chm) as well as printed copy (pdf).
DITA is rapidly becoming the standard for managing technical information, structuring information, separating content from presentation and facilitating information sharing and re-use.
more . . .

— approach —

Communication is key to any project, and we work with our clients in the most appropriate way to achieve their goals. Our banking clients require that we work mostly within their own infrastructure. For other clients we offer collaboration facilities for information development projects including:

secure subversion repository
trac (or BugZilla) issue tracking
wiki management

Organisations that need to communicate technical information to staff, clients and end-users appreciate our professional service.